At The Living Chapter, our goal is simple: to get your ritual to you smoothly, wherever you live — without adding anything to your mental load. We deliver to customers every day and work to offer the highest level of responsiveness.

Orders may be shipped from one of our international warehouses, including facilities in North America, Europe, or Asia, depending on product availability and your location. We conduct weekly inventory and quality checks to make sure you receive only top-quality products.

Shipping methods & carriers

We ship via trusted couriers such as UPS, FedEx, DHL, or your local postal service, depending on your location. All orders are shipped using express delivery.

Estimated delivery time

• Processing time: 1–3 business days
• Shipping time: 4–9 business days (depending on location)

Delivery estimates exclude weekends, holidays, and courier-related delays. During peak periods or surges in demand, processing times may be slightly extended — if that happens, we'll keep you informed rather than keep you guessing.

Customs, taxes & import duties

• Shipping times may vary based on customs clearance procedures in your country.
• Most orders are not subject to any customs or import duties. In rare cases, your local customs authority may apply additional fees — these are the responsibility of the customer.
• By placing an order, you authorise The Living Chapter or its logistics partners to handle the import process on your behalf, including the delegation of customs clearance to a third party when necessary.

Order tracking

• Once your order has shipped, you'll receive a tracking number by email. Tracking updates may take 2–5 days after shipment to appear.
• If you don't see your tracking email, check your spam or junk folder — and if it's still hiding, write to team@thelivingchapter.com and we'll resend it.

Multiple shipments

To optimise speed and efficiency, your order may occasionally arrive in more than one package. Nothing is missing — the rest is on its way.

Returned & failed deliveries

• If a parcel is returned to us due to an incorrect or incomplete address, or because it wasn't collected, it may be reshipped at the customer's expense.
• In such cases, a refund will be issued minus the original shipping cost once the item is back at our warehouse.
• For returns valued over £75, we recommend using trackable shipping or insurance — we can't guarantee receipt of returned items otherwise.

Questions about any of this? Write to team@thelivingchapter.com — a human will answer, gently and properly.