Shipping policy

Shipping Methods & Carriers

We ship via trusted couriers such as DHL, UPS, FedEx, or your local postal service, depending on your location. All orders are shipped using express delivery.

Estimated Delivery Time

  • Processing Time: 1–3 business days

  • Shipping Time: 3– 8 business days (depending on location)

Please note that delivery estimates exclude weekends, holidays, and courier-related delays.

During peak periods or product demand surges, processing times may be slightly extended.

Order Tracking

  • Once your order has shipped, you'll receive a tracking number via email. Tracking updates may take 2–5 days after shipment.

  • Check your spam/junk folder if you don't see your tracking email.

FAQ

Lost Packages

We are not responsible if the address is entered incorrectly during the checkout process. Please make sure your billing and shipping address is correct before processing your order. If an error has been made, please notify us no later than 2 hours after placing your order. If your order is not delivered because the end customer made an address error, you will receive a refund once it is returned to the warehouse, excluding return shipping charges, or it will be returned to the customer once the address is changed to the correct one. If you realize you have made a mistake in the address after the package has been shipped, please inform us as soon as possible. We will try to help you deliver the package before it goes back.

 

Shipping Charges

We are not responsible for any shipping charges once the items have been shipped. Once you purchase our products, you agree that one or more packages will be shipped to you and will be subject to customs charges when they arrive in your country.


Tracking Information

Once your order has shipped, you will receive an email with your tracking number. Keep an eye on the SPAM box of your e-mail because it may end up there.

 

My Tracking Says "No Information Available At This Time.

Some shipping companies require 2 to 5 business days for tracking information to be updated in the system. If your order has been placed for more than 5 business days and there is still no tracking number information, please contact us.

 

For further assistance, please contact our support team at team@thelivingchapter.com.