Refund & Return Policy

If a ritual isn't right for you, we'll sort it out — gently, and without hoops. Here's how it works.

Refunds & returns

To be eligible for a refund, return, or exchange, first email us at team@thelivingchapter.com within 60 days of receiving your order. Once we receive the returned item, we'll ship out a replacement if one is available. If a replacement isn't available, we'll refund the full purchase price of your item.

Exchanges

We typically replace items only if they arrive defective or damaged — but we know life happens. If you need to exchange an item, email team@thelivingchapter.com and we'll help you out.

Return shipping

To return your product, contact team@thelivingchapter.com for the details of the process. Please note: the customer is responsible for the shipping costs of returning items, and priority shipping costs are non-refundable.

For returns valued over £75, we recommend using trackable shipping or insurance — we can't guarantee receipt of returned items otherwise.

Lost or stolen packages

The Living Chapter is not responsible for lost or stolen packages that are confirmed as delivered to the address entered at checkout. If this happens, we'll provide the delivery confirmation, delivery date, tracking information, and carrier details so you can investigate with the courier — and we'll do what we reasonably can to help.

Anything unclear, or a situation these words don't quite cover? Write to team@thelivingchapter.com. There's a person on the other end, and we'd rather make it right than win an argument.